Support
Updated 16 October 2026
Contact us
- tuki@suppertime.fi
- Response time
- We aim to reply within five working days.
- Language
- Finnish or English.
Please tell us your device model and iOS version in your message, and preferably attach the app’s support log as well (from the gear icon in the top bar: Settings and family → Help & support → Export support log). The support log contains no family data, and it speeds up troubleshooting considerably.
Frequently asked questions
Does every family member need their own Apple Account?
Yes. Suppertime identifies members by their iCloud account, and voting requires your own account and device.
Can the family’s founder be changed?
No. The family is stored in the founder’s iCloud, and Apple does not allow this ownership to be transferred to another account. If the founder wants to give up the family, the family has to be created again with another account. This is a limitation of Apple’s iCloud, not a choice made by the app.
Does the app work offline?
Yes. Voting, the shopping list and browsing recipes work offline, and changes are sent when the connection returns.
Why was a notification late or missing?
Deadline reminders and morning reminders are scheduled on the device, so they also work offline. Notifications about other family members’ actions come through iCloud, and their delay depends on Apple’s service. If no notifications arrive at all, check the app’s notification permissions in Settings.
Deleting data and your account
Suppertime has no separate user account or password – your membership is tied to your iCloud account. Data is deleted inside the app at three levels:
- A single recipe, menu or shopping list item: Recipes → choose the recipe or menu → Delete. A shopping list item can be deleted in the Groceries view.
- Your membership (or removing a member): the gear icon in the top bar (Settings and family) → Leave family. The founder can also remove an individual member under Members. The member’s details and votes are deleted. Recipes, locks and settings changes the member added remain with the family without their name.
- The whole family: the family’s founder can delete the whole family under Settings and family → Delete family (confirmed by typing the family’s name). This also deletes the data from the other members’ devices.
Deletion is permanent and cannot be undone. We keep no backup, because the data is not with us.